Cookie policy

Cookies are small text files that are placed on your device when you visit our website. They help us understand how you use our site and improve your experience.

Jiwambe uses cookies for the following purposes:

Essential cookies — These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure access to your loan application, and maintaining your session while you browse.

Analytics cookies — We use Google Analytics and Hotjar to understand how visitors use our website. These tools collect information about:

• which pages you visit
• how long you spend on each page
• how you navigate through the site
• what device and browser you're using

This helps us identify areas where we can improve your experience. The information collected is aggregated and anonymous.

Google Analytics — to understand site usage and performance. Duration up to 2 years.

Hotjar — to analyze user behavior to improve experience. Duration up to 1 year.

Session cookies — to keep you logged in and maintain your application progress. Duration session only.

You can control and delete cookies through your browser settings. Most browsers allow you to:

• view what cookies are stored
• delete individual cookies or all cookies
• block cookies from specific sites or all sites
• accept cookies by default

Note: Blocking or deleting essential cookies may affect your ability to use certain features of our website, including submitting loan applications.

Browser-specific instructions:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Safari: Preferences > Privacy > Manage Website Data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Edge: Settings > Privacy, search and services > Cookies and site data

If you're using our website on a mobile device, you can manage cookies through your device's browser settings or by clearing your browser history.

When you use our website, you may receive cookies from third-party services we use (Google Analytics, Hotjar). These companies have their own privacy policies, which you can review:

• Google Analytics: https://policies.google.com/privacy
• Hotjar: https://www.hotjar.com/legal/policies/privacy

We may update this cookie policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and we encourage you to review this Cookie Policy periodically.

Last updated: 25 November 2025

By using our website or services, you consent to the collection, use, and processing of your personal information as described in this Cookie Policy.

© 2025 Jiwambe